A bit of history: March Code's founders built this platform as members of the project's product team, before the studio existed. We publish this case as the founders' personal experience: the same people now design systems for our clients.
The company ran on an old system that was coming apart at the seams as the business grew: requests got lost, the dispatcher couldn't see where crews were, and billing was done by hand in Excel. At 500+ requests a day, every mistake cost money and reputation.
Crews got no real-time route updates and wasted hours on empty trips. Accounting closed the month 2–3 weeks late because it reconciled data from 5 sources by hand. The architecture made it impossible to connect GPS tracking, inventory and billing to a single data bus.
The company needed a platform that could handle thousands of simultaneous field operations and scale without rewriting the core every six months.
